Refund Policy

1. The guarantee

Every paid licence — lifetime or yearly — comes with a 14-day money-back guarantee starting from the date of purchase. Within that period you may request a full refund for any reason or no reason at all.

We offer this because DiskScout is a utility that has to work on your machine with your drives. If the scan is slower than you expected, if your drive layout is unusual, or if it simply is not the right tool for what you needed, then you should not be paying for it.

2. How to request a refund

1. Email support@diskscout.app within 14 days of purchase.
2. Include the email address you used at checkout, or your order reference from your receipt. That is all we need.
3. We reply to confirm, usually within 1–2 business days.

You do not need to uninstall the software, and there is no form to complete. If you would like to tell us what went wrong, we would genuinely like to hear it — but it is optional, and a refund is not conditional on it.

3. How the refund is processed

Payments are processed by Creem as merchant of record, so refunds are issued through Creem back to your original payment method. Once we approve the refund, Creem returns the funds; depending on your bank or card issuer, it can take 5–10 business days for the credit to appear on your statement. We will email you when the refund has been issued so you know the clock has started.

We do not charge a fee for refunds. The original payment processing fee is not returned to us by our payment providers, but we do not pass that cost on to you — you receive the full amount you paid.

4. Subscriptions

• Cancelling a yearly licence stops future renewals. Your licence stays active until the end of the term you already paid for. Cancelling is not the same as a refund, and it can be done at any time.
• Refunding a yearly licence within 14 days of a charge returns that charge in full and ends the licence.
• If you forget to cancel and are charged for a renewal you did not want, contact us. If you have not used the renewed licence, we will refund the renewal even if the 14 days have passed.

5. What is not covered

• Requests made more than 14 days after purchase, other than the renewal case above.
• Licence keys that were resold, shared publicly, or obtained fraudulently.
• Repeated refund requests that indicate the guarantee is being used to obtain the software without paying for it.

We keep this list short on purpose. It exists to cover abuse, not to give us room to refuse reasonable requests.

6. Your statutory rights

This policy is in addition to your legal rights, not instead of them. Nothing here limits any right you have under the mandatory consumer law of your country of residence.

European Union and United Kingdom

Consumers in the EU and UK normally have a 14-day right of withdrawal for online purchases. For digital content supplied immediately, that right can be lost once delivery begins and you consent to it. We do not rely on that exemption: our guarantee gives you 14 days regardless, so you do not need to weigh your statutory position before downloading.

Australia, New Zealand, and other jurisdictions

Nothing in this policy excludes consumer guarantees or statutory warranties that cannot be excluded, including remedies for goods or services that are not of acceptable quality or that do not match their description. If the software substantially fails to do what we say it does, you are entitled to a remedy under those laws whether or not you are within the 14-day window.

7. Changes to this policy

We may update this policy. The version in effect on the date of your purchase is the one that applies to that purchase. The effective date is shown at the top of this page.

8. Contact

DiskScout, operated by Zhang Wei
Email: support@diskscout.app
Website: https://diskscout.app